“Right now, there’s someone in your life you need to reach,” writes Mark Goulston, “but you can’t, and it’s driving you crazy. Maybe it’s somebody at work: a subordinate, a team member, a client, your boss. Or maybe it’s somebody at home: a partner, a parent, a defiant teen, an angry ex.”

If only you could get that person into a calm and receptive state of mind, you’d likely be able to work out your differences, whether they surface at the boardroom table or the dinner table. In Just Listen you’ll discover field-tested, powerful techniques for getting people to do what you want them to do. With Just Listen, the power to succeed is yours.

Praise for Just Listen

“I’ve already ordered copies for everyone in Mattel’s senior leadership team and for each of my grown kids.”— Bob Eckert, CEO and Chairman, Mattel

“This book will help you turn the impossible and unreachable people in your life into allies, devoted customers, loyal colleagues, and lifetime friends.” — Keith Ferrazzi, best-selling author of Who’s Got Your Back and Never Eat Alone

“Easy to read, easy to follow, and the results are astounding.” — Marshall Goldsmith, best-selling author of What Got You Here Won’t Get You There and Succession: Are You Ready?

“A groundbreaking work that all leaders, present and future, should read, and more important, practice.” — Warren Bennis, Distinguished Professor of Management, USC, and author of On Becoming a Leader

“Goulston’s book delivers on his promise. Read it and you will discover the secret to getting through to absolutely anyone, and I mean anyone!” — Mark Victor Hansen, co-author of Chicken Soup for the Soul

“Goulston’s insights into human behavior are real gems.” — Steven B. Sample, President, University of Southern California; author of the best-selling book The Contrarian’s Guide to Leadership

Mark Goulston, MD, FAPA is a board-certified psychiatrist, fellow of the American Psychiatric Association, former assistant clinical professor of psychiatry at UCLA NPI, and a former FBI and police hostage negotiation trainer. He is the creator of Theory Y Executive Coaching—which he provides to CEOs, presidents, founders, and entrepreneurs—and is a TEDx and international keynote speaker. He is the creator and developer of Surgical Empathy, a process to help people recover and heal from PTSD, prevent suicide in teenagers and young adults, and help organizations overcome implicit bias. Dr. Goulston is the author or principal author of seven prior books, including Why Cope When you Can Heal: How Healthcare Heroes of COVID-19 Can Recover from PTSD, PTSD for Dummies, Get Out of Your Own Way: Overcoming Self-Defeating Behavior, Just Listen: Discover the Secret to Getting Through to Absolutely Anyone, Real Influence: Persuade Without Pushing and Gain Without Giving In, and Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life. He hosts the My Wakeup Call podcast, where he speaks with influencers about their purpose in life and the wakeup calls that led them there. He also is the co-creator and moderator of the multi-honored documentary Stay Alive: An Intimate Conversation About Suicide Prevention.

He appears frequently as a human psychology and behavior subject-area expert across all media, including news outlets ABC, NBC, CBS, and BBC News, as well as CNN, Today, Oprah, the New York Times, the Wall Street Journal, Forbes, Fortune, Harvard Business Review, Business Insider, Fast Company, Huffington Post, and Westwood One.